Company Compliance Policy Training & Assessments
Telling Employees What the Policy Says Isn’t Training. If the company develops a policy, then holds a meeting to communicate the policy, that’s not training. Holding a meeting where one person communicates a new policy or procedure, everyone else listens and we all sign a form saying we will adhere to the new procedure doesn’t mean training occurred.
It is extremely important for organization to provide employees with thorough, effective and regular training on company policies and compliance. It is the duty of each organization to continuously raise awareness, train and assess employees on ways to avoid or prevent non-compliant behaviour.
Reading policies aloud at onboarding and passing around employee handbooks is simply not effective. The policy management life cycle requires regular and risk-based tracking of policy conformance and relevance—and repeated, supportive training.
Policy training can be broken down to five basic steps:
Regularly educate employees
After the initial education there are many ways you can re-communicate policies to employees to make sure they stay top of mind. Micro learning, online assessments & quizzes are good ways to assess how well employees are retaining policy information.
Send gentle reminders for keeping up with compliance training
If your organization has the resources to invest, online compliance training can also be very effective since it allows employees to educate themselves at their convenience. Having visibility into employees’ training activities, compliance officers and HR managers can stay up-to-date on which employees are behind on training and encourage them to stay current. Online training also has the added benefit of allowing compliance and HR to track the courses an employee has taken.
Take action when policies are misused
You must be prepared and able to enforce your policies or retrain employees if or when policies are ignored or misused. Not only does this ensure a stable organizational reputation, but it also encourages employees throughout your organization to remain compliant if they can see there are consequences to rule-breaking.
Explain the steps that were taken and why
Being as transparent as possible about the “whys” of policy training and policy management fosters good faith among employees. Although training is extremely important, the knowledge may fade quickly if training is infrequent or if the employee cannot easily find and refer back to the original policy or procedure.
Re-educate employees when changes in policy occur
The training process doesn’t end once you push out a new policy, any more than it ends after first-day orientation. Policies can become outdated or irrelevant overnight. Risks may also change which require updates or new policies (e.g. social media). Not only do laws, regulations and organization risks change, but the forces of technology and competition can also create the need to reassess and rewrite policies, as can entry into new markets or industries, which may have different rules governing your business or your employees’ behavior.
Khano HR Solutions assists in the development of standard policies and procedures, training and support.
How we Do it:
Regular Publishing & Distribution of Policies
Conduct workshops, seminars and refresher courses to keep the workforce informed
Conduct Training Sessions (Live onsite, Online)
We run sessions for different types of participants, such as managers or individual contributors.
Web-Based (Record Training accessible anytime, anywhere)
Access to web-based training ensures that employees can access critical training at all times. Online simulations, books and other job aids help reinforce key concepts. Additionally, coaches, mentors and online chat can guide employees to follow the proper policy.
Online Assessments & Tracking
Companies may want employees to view each page of the policy, demonstrate knowledge by passing an exam and sign a document. Managers may use reports generated by administrative systems. These reports show employees who excel, struggle or fail to complete. Employees who do not complete training may not be allowed to work. This helps prevents accidents. When employees know policies and procedures, they tend to follow them. During training, employees can voice concerns or ask questions about the policies. Additionally, Khano HR Solutions can conduct annual surveys to find out how employees feel about work conditions, policies and procedures.